The scope of this document is to establish the GENERAL TERMS & CONDITIONS FOR THE STIPULATION of preliminary and online booking services (hereafter indiscriminately, preliminary and online booking services or services) of Gestioni Alberghiere Raeli s.r.l., with registered offices at no. 19 via Dei Mille, 00185 Roma, Fiscal Code and Registration Number at the register of companies of Roma: 1444974, VAT No.: 13409201004. The terms "You" and "User" are used in this context to refer to all persons and/or companies that access the website owned by the Gestioni Alberghiere Raeli s.r.l. and which use its services.
Use of these services implies complete acceptance without reservations and the validity of each and every one of the general Terms and Conditions, which shall be considered automatically inserted in the agreement signed with Gestioni Alberghiere Raeli s.r.l., without the need for the transcription of the same reported in the latest updated version of these general Terms and/or Conditions..
3. Protection of personal user data by Gestioni Alberghiere Raeli s.r.l.
Please refer to the information in the relevant informative note, which is understood to be referred to and applicable in its entirety.
4. Correct use of website contents by the User.
4.1 Gestioni Alberghiere Raeli s.r.l. declares that the industrial property rights (brands, commercial names, etc.) contained in this website are its own property and/or that the same are legally used in accordance with user agreements or licences. The same are protected by existing legislation on industrial property. The User undertakes to use the website diligently, correctly and legitimately, and in particular agrees not to:
4.2 Procedure in the event intellectual property rights are breached. In the event a User or third party believes that content has been inserted into their website in breach of their respective intellectual property rights, they must inform Gestioni Alberghiere Raeli s.r.l., providing complete and accurate details of the data and intellectual property rights that have been allegedly breached, as well as the website.
5. Right to modify general Terms and/or Conditions of stipulation
Gestioni Alberghiere Raeli s.r.l. reserves the right to modify General Terms and/or Conditions, informing users in this regard on www.raelihotels.it
6. Exclusion of guarantees and liability
6.1 Gestioni Alberghiere Raeli s.r.l. does not guarantee neither the reliability, nor the availability, nor the continuity of the services made available to the user. Therefore, Gestioni Alberghiere Raeli s.r.l. shall not be held liable for any damage of any nature attributable to the non-availability, reliability or continuity of its website and relative services, while nonetheless seeking to facilitate the provision of technical assistance to the interested person, within reason.
6.2 Gestioni Alberghiere Raeli s.r.l. does not undertake to check and does not perform advance checks for the absence of viruses or elements in the contents that may cause modifications to the software or hardware of users or persons that visit the websites. Therefore, Gestioni Alberghiere Raeli s.r.l. shall not be held liable for damage of any nature eventually resulting from the same.
6.3 Gestioni Alberghiere Raeli s.r.l., despite acting with due promptness and diligence, is not able to provide the booked rooms for reasons not attributable to the same, and in the event it is not possible to provide the services in accordance with the agreed conditions, Gestioni Alberghiere Hotels s.r.l. shall offer the user the possibility to request a total refund for the amount paid, or substitute the rooms with others featuring similar characteristics in terms of category and quality. In the event of substitution, if the service is inferior in terms of category or quality, Gestioni Alberghiere Raeli s.r.l. shall be obliged to refund the difference.
7. Protection of general Terms and/or Conditions of stipulation
In the event one of the clauses of the present general Terms and/or Conditions of stipulation is declared as null or invalid, the remaining general Terms and/or Conditions shall remain valid according to the agreed terms. Gestioni Alberghiere Raeli s.r.l. undertakes to replace the affected nullified clause, seeking to satisfy the original intention agreed upon by the parties as much as possible.
No clause in this agreement shall have any effect on peremptory consumer laws. If the user is not a consumer, they expressly renounce their right of withdrawal.
8. Acceptance of standards of use
The User is aware of the fact that the use of preliminary and online booking services implies the full acceptance without reservations of all clauses in the present conditions from the moment the User requests the service. Therefore, the User must be aware of how important it is to consult the standards of this website prior to accessing and/or using these services.
9. Applicable law and jurisdiction
The present general Terms and Conditions of stipulation shall be governed by Italian law. For the purpose of reconciling any disputes that may eventually arise from the validity, execution, fulfilment and dissolution, whether total or in part, of the same, Gestioni Alberghiere Raeli s.r.l. and users agree to adhere to the jurisdiction of the court of Roma, expressly renouncing their own jurisdiction or any other jurisdiction to which they are entitled. This agreement constitutes a complete and integral expression of the agreement between Gestioni Alberghiere Raeli s.r.l. and the User and substitutes all previous agreements, commitments, manifestations and contracts whether written or verbal, previously in place between the partie.